Ecouta for plumbers

Burst pipe. 11 PM. Who picks up?

Emergencies don’t leave voicemails — they call the next plumber. Ecouta answers on the first ring, walks the caller through shutting off the water, and gets your on-call plumber moving before the ceiling comes down.

Or call it yourself: (620) 628-2378 — a real AI answers.

01 Example call

Here’s what your customer hears.

Homeowner → Ecouta Thursday · 11:04 PM

EcoutaThanks for calling, this is Ava. How can I help?

HomeownerThere’s water pouring out from under my kitchen sink — it’s everywhere!

EcoutaOkay, let’s stop the water first. Under the sink there are two small valves on the pipes. Turn them clockwise until they’re tight, and tell me when you’re done.

HomeownerOkay… okay, I turned them. It’s slowing down.

EcoutaGood — you did that right. Is anyone hurt, and is the water near any outlets or appliances?

HomeownerNo one’s hurt. It’s near the dishwasher.

EcoutaStay clear of the dishwasher plug for now. I’m sending our on-call plumber. What’s your address?

Homeowner77 Birch Street, apartment 2.

EcoutaThe on-call plumber is on the way. I’ve texted you his name and the emergency call-out fee. Keep towels down and leave those valves closed.

Dramatized example: Ecouta’s side uses the same AI voice as our live demo line; the caller is an AI voice. Your prices, rules and dispatch steps are set by you.

02 The math

What are missed calls costing you?

An estimate — drag the sliders to match your business.

03 What it handles

The calls that come in while you’re on a job.

01

Leaks & burst pipes

Talks the caller through shutting off the water, then dispatches your on-call plumber.

02

No hot water

Gets the water heater type, age and symptom, and books the right tech.

03

Drain & sewer backups

Tells a slow sink from a sewage backup and prioritizes accordingly.

04

Estimates & quotes

Gets the scope by phone — what, where, how old — and books estimates for repipes, remodels and installs.

05

Fixture installs & repairs

Toilets, faucets, disposals — books the routine work that fills your week.

06

Property managers & landlords

Captures the unit, tenant contact and access instructions so the job’s ready when you arrive.

04 Setup

Live on your line in an afternoon.

1
Forward your number

Keep the number your customers already have. Calls ring through to Ecouta when you can’t pick up — or every time, if you’d rather.
2
Tell it how you run

Services, prices, service area, hours, what counts as an emergency, and who’s on call. It answers the way you would.
3
It answers, books, and texts you

Every call ends with the job on your calendar or a lead in your hands — and a summary on your phone before you’re back in the truck.

The next emergency is already dialing. Be the one who picks up.

Tell us how your plumbing business runs and we’ll set Ecouta up to answer the way you would.

Call our AI: (620) 628-2378 · Also for HVAC · Pool service